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HellaPrints is the leading online retailer and manufacturer of high-quality personalized gifts, operated by HellaPrints LLC and headquartered in Mansfield, Texas.

We serve thousands of customers across the U.S. and worldwide with an extensive catalog of made-to-order keepsakes — photo blankets, canvas prints, ornaments, mugs, tumblers, apparel, and more.

Our mission is simple: help families celebrate the moments and people they love with heirloom-quality products they'll cherish for a lifetime.

Unlike mass-market print shops, every HellaPrints product is made to order in our own facility with rigorous quality control at every step.

What sets us apart:

• Factory-direct pricing with premium materials
• Free design preview before you commit
• 60-day satisfaction guarantee
• 24/7 email support (phone Mon-Sat, 9AM-5PM CST)

No middlemen, no generic inventory — just one-of-a-kind keepsakes crafted specifically for you, backed by a team that genuinely cares about getting it right.

Production times vary by product:

• Apparel — 1-3 business days
• Ornaments, Mugs, Posters & Phone Cases — 1-3 business days
• Doormats & Plaques — 2-4 business days
• Custom items — 3-5 business days

Shipping:

• U.S. — 3-7 business days
• UK — 7-9 business days
• Canada — 7-12 business days
• EU / Rest of World — 10-15 business days

We offer a 60-day satisfaction guarantee. If your product arrives damaged, defective, or doesn't match the description, we'll provide a free replacement or full refund — no return required.

Simply email [email protected] with a photo of the issue.

Refunds are processed within 5-14 business days for credit/debit cards, or 5-7 business days for PayPal.

Every order includes tracking so you can follow your package in real time.

If your U.S. order hasn't arrived after 10+ business days (or 20+ days for international), it's considered lost and you're eligible for a free replacement or full refund.

Contact us at [email protected] with your order number and we'll resolve it immediately.

Yes! We offer a free design preview before you place your order.

Upload your photos, choose your layout, and see exactly how your personalized product will look. You can make changes until you're 100% happy.

Once you approve the preview and place your order, our production team brings it to life.

For the best print quality, use high-resolution photos (minimum 125 DPI recommended). Well-lit, clear photos produce the most vibrant results.

Avoid blurry, dark, or heavily filtered images.

You can preview your design before ordering to make sure everything looks perfect. If you're unsure, our support team is happy to check your photos before production begins.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

All transactions are processed securely through Stripe and PayPal with industry-standard SSL encryption.

We never store your full credit card information on our servers.

Once your order ships, you'll receive a tracking email with your tracking number.

You can also track your order anytime on our Track My Order page using your order number and email address.

If you have any questions, contact us at [email protected] or call +1(817) 435-2188 (Mon-Sat, 9AM-5PM CST).