Shipping Policy
Everything you need to know about delivery
Last updated: October 21, 2025
At HellaPrints, we go the extra mile to get all custom orders fulfilled and successfully delivered as soon as possible. We completely understand that the order arriving in a timely manner is essential. Please check out our shipping obligations below:
1. Processing and Shipping Time
Please keep in mind that your package's Estimated Arrival = Processing time + Shipping time.
- Processing time includes order fulfillment based on your personalization, quality checks to ensure that every item reaches our customers in the best condition, and packaging.
- Shipping time is calculated from the day your order leaves our door to your delivery address.
Note: Processing and Shipping times vary significantly based on item types and delivery locations. The provided timeframe is an estimate and is not guaranteed.
Estimated Delivery Times (U.S Domestic Orders)
The table below shows the estimated processing and shipping times in business days for products fulfilled and delivered within the United States.
| Item Type | Processing Time (Business Days) | Standard Shipping Time (Business Days) |
|---|---|---|
| Apparel (Shirts, Sweatshirts) | 1 - 3 | 3 - 5 |
| Ornaments (Ceramic/Acrylic/Wooden) | 1 - 3 | 4 - 7 |
| Mug/Tumbler/Can Cooler | 1 - 4 | 4 - 7 |
| Poster/Canvas | 1 - 3 | 4 - 7 |
| Phone Case/Keychain | 1 - 3 | 4 - 7 |
| Doormat/Pillow | 2 - 4 | 4 - 7 |
| Acrylic Plaque/LED Night Light | 2 - 3 | 4 - 7 |
| Custom/Other Items | 3 - 5 | 4 - 7 |
International Orders
For International Orders (outside the US), shipping times are generally longer:
- Great Britain (GB/UK): 7–9 business days (Transit)
- Canada (CA): 7–12 business days (Transit)
- European Union (EU) & Rest of World (ROW): 10–15 business days (Transit)
It may take additional days if orders have to go through customs. We do not influence the customs process and we apologize for any inconvenience due to delivery delays resulting from this.
2. Order Tracking and Cut-Off Dates
Order Tracking
Once your order is ready to be shipped, you will receive an email with tracking information. You can also track your order on the HellaPrints website's "Track my order" page using your order number and email.
Busy Occasions (Peak Season)
During busy occasions like Valentine's Day, Mother's Day, Father's Day, or Christmas, processing and shipping times may be extended.
Cut-off times are publicly displayed on our website. We DO NOT guarantee on-time arrival or take responsibility for late deliveries for orders placed after cut-off dates.
3. Shipping Fee and Express Options
Shipping Fee
Shipping fee will be calculated at checkout. It depends on the shipping location and the items' weight. You may need to pay extra when your order has to go through customs.
4. Delivery Areas and Restrictions
Our products can be shipped to the US, UK, and EU countries, except for the following major exclusions and notes:
- P.O. Box Restriction: Large packages (e.g., Canvas or Metal Sign) cannot be shipped to a P.O. address. A physical address is required to ensure a safe and quick delivery.
- Military Addresses: We currently can ship to Army addresses (APO/FPO/DPO). Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information. Orders shipped to APO addresses are done so via DHL, Globegmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
- Non-Postal/Multiple Addresses: We cannot ship your order to a non-postal address or multiple addresses. Please provide us with your mailing address or place separate orders in case you want to ship each item to different places.
5. Incorrect Address and Order Changes
Incorrect or Undeliverable Address
Please make sure all details, including the recipient's name, are CORRECT. Otherwise, the items may be returned to our shipping partners' warehouses and disposed of by them. HellaPrints is NOT responsible for the unsuccessful delivery of your order due to incorrect or insufficient shipping information.
We may reach out to confirm your shipping address if issues arise, such as incorrect city, state spelling, or ZIP code. Please note that timely delivery cannot be guaranteed in these situations.
Address Changes & Cancellations
Changing your address is eligible within 1 hour of placing your order. Modifications are not possible after this period.
6. Delivery Issues and Returns
Lost, Damaged, or Defective Items
If you experience any issues, please adhere to the following timelines:
- Damaged Items or Production Defects: If your item arrives damaged or has a printing/manufacturing defect (e.g., incorrect print, wrong size/color compared to the order), you must notify us within 30 days of delivery to initiate the replacement process. Please include photos of the item and packaging. We will gladly arrange for a free replacement to be shipped immediately.
- Marked as Delivered but Not Received: Check with household members, neighbors, and your local post office. If still missing after 3 business days (domestic) / 7 business days (international), please contact us.
- Lost in Transit: If tracking shows no movement past the expected window, please reach out to us.
Returns & Refunds
Shipping fees are non-refundable unless the return is due to a HellaPrints error (e.g., production defect). For eligibility, timelines, and steps, please refer to our dedicated Replacement & Refund Policy.
Contact Us
Questions about your shipment? We're here to help.
Email: [email protected]
Please include your order number and any relevant photos or tracking details.