Cancellation & Modification
At HellaPrints, we begin processing all orders immediately to ensure the fastest possible production and delivery times. Due to the custom, made-to-order nature of our Products, we have a very small window for any changes or cancellations.
CANCELLATION & MODIFICATION WINDOW
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Window for Change: You can request to modify or cancel your order within a 1-hour window following the placement of your order.
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How to Request: If you change your mind about your purchase, please contact us via support@hellaprints.com and provide your order number and the modification you would like to make. We will confirm once the modification or cancellation has been successfully processed.
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Finality: After the 1-hour window has elapsed, NO further changes or cancellations are possible as we will process orders immediately for timely delivery and fulfillment.
IMPORTANT NOTE ON CUSTOM AND MODIFIED ORDERS
Please be fully informed of the following strict policies regarding customizations and modifications:
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Design Modification: We are not guaranteed to deliver your order in a timely manner if your order needs design modification, as it will take us much longer to modify your design as your request.
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Personalized Orders (Final Lock): Personalized orders (those with unique names, dates, or custom text) will be locked for processing immediately after the order is complete. It is impossible to make any adjustments (including shipping details) after placement. Please double-check all details before you check out.
NOTE: By completing your purchase, you acknowledge and accept all the terms and restrictions mentioned above.